Refund policy

Return Policy

At Sugar Stitch Co., we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple return process:

1. Eligibility: Returns are accepted within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Return Process: To initiate a return, please contact us at sugarstitchco1@gmail.com with your order number and the reason for the return. Once approved, you will receive instructions on how to return the item.
3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the return is received.
4. Refunds & Exchanges: Once your returned item is received and inspected, we will process your refund to your original payment method within 5-7 business days. If you prefer an exchange, we will assist in sending you a replacement item based on availability.
5. Non-returnable Items: Some items, such as personalized or custom products, are non-returnable unless they arrive damaged or defective.

If you have any questions or need assistance with your return, please feel free to reach out to us. Thank you for supporting our small business!